Legal
Privacy Policy
G.M. MOTOR CO., LTD is committed to protecting your personal information. This policy explains what data we collect, why we collect it, and your rights under UK GDPR, EU GDPR, and Japan's Act on the Protection of Personal Information (APPI).
Last updated: 15 October 2026
Who We Are
G.M. MOTOR CO., LTD is a Japanese vehicle export company registered in Japan. Our registered address is 760-26 Higashi-Arai-cho, Tokorozawa, Saitama 359-0034, Japan. You can contact us at [email protected] for any privacy-related enquiries.
What Data We Collect
We collect personal data through the following channels: (1) Vehicle inquiry form — your name, email address, phone number, country, and the details of your enquiry. (2) Customer portal account — your name, email address, password (stored as a secure hash), company name, phone number, and country. (3) WhatsApp messages — your phone number and the content of messages you send us. (4) Payment records — bank transfer details, payment amounts, and invoice references necessary to process and confirm your payment. (5) Cookies — essential cookies required for the website to function, and analytics cookies if you click Accept on our cookie banner.
Why We Use It
We use your personal data to: source and procure vehicles on your behalf; prepare and issue proforma invoices; arrange export documentation and shipping; provide customer support and respond to enquiries; manage your customer portal account and shipment tracking; and comply with our legal obligations under Japanese export regulations.
Who We Share It With
We share your personal data only where necessary to fulfil your order. Recipients may include: shipping lines and freight forwarders (to arrange transport); vehicle inspection companies (to provide inspection reports); banks and payment processors (to process international transfers); customs agents and freight brokers (to handle export and import clearance). We never sell, rent, or trade your personal data to third parties for marketing purposes.
International Transfers
Your personal data is stored and processed in Japan. When we share data with shipping lines, freight forwarders, or customs agents in your destination country, that transfer is necessary to perform the contract you have entered into with us. We take reasonable steps to ensure any recipient handles your data securely.
How Long We Keep It
We retain customer and transaction records for seven years from the date of the last transaction, in line with Japanese accounting and tax requirements. Inquiry data from non-customers is retained for up to two years. You may request earlier deletion — see Your Rights below.
Your Rights
Depending on your country of residence, you may have rights under UK GDPR, EU GDPR, or Japan's APPI, including: the right to access the personal data we hold about you; the right to correct inaccurate data; the right to request deletion of your data; the right to object to or restrict certain processing; and the right to data portability. To exercise any of these rights, please email us at [email protected] with your name and the nature of your request. We will respond within 30 days.
Cookies
We use two categories of cookies. Essential cookies are always active and are required for the website to function correctly — they cannot be disabled. Analytics cookies are only set if you click Accept on our cookie banner; they help us understand how visitors use our site. You can withdraw your consent to analytics cookies at any time by clicking Decline on the cookie banner.
Privacy enquiries
To exercise your rights or ask any question about this policy, email us at [email protected]. We will respond within 30 days.